Future of Digital Sales

Social selling will be a key sales strategy of the future. You don’t have to take my word for it. Just take a look at how the term has grown in popularity over time, according to Google trends.

While there are still plenty of sales teams out there producing results from more traditional methods — cold calling and other interruption-centric strategies — we have seen the industry as a whole steadily trend toward a more social approach to selling.

There are a few reasons for this. First, social selling produces better, more consistent results as you build your credibility and following over time. Second, it’s a more natural sales process that buyers and salespeople alike enjoy because it is devoid of the high-pressure scenarios that make traditional sales strategies uncomfortable at times.
But let’s dig deeper into why those two things are true, and why social media selling is the future of digital sales.

Social Selling is a Process, Not a Tool

Although it is often referred to as a tool, social selling is actually a process. It’s a series of steps that lead to a more valuable engagement for both parties. Those steps include:

  • Find
  • Connect
  • Listen
  • Share
  • Engage

The “tool” in selling is your own social skills and your ability to understand the position that your prospects are in. Social selling is all about genuine interactions and providing legitimate value to your customers, not leveraging new tools and gimmicks for incremental boosts in success.

Social Media Selling Places Focus on Relationships

Social media selling can feel a bit awkward at first because is eschews traditional acceptable sales tactics that are built around the assumption that you don’t have time to build real, genuine relationships with prospects over time and instead uses tricks and gimmicks to mimic the building of that relationship in a fraction of the time.

Social selling focuses on a few key areas, drawn out over weeks and months instead of hours and days:

  • Education
  • Engagement
  • Value

Social selling naturally pushes sales reps to educate their prospects slowly over time, while focusing on the specific ways that they can provide value to that specific subject. Every engagement is tailored to their needs — not some sales script that provides the best conversion rate.

A Better Understanding of Customers

One often overlooked benefit of social media selling (and one of the reasons why it will continue to grow into its role as the future of digital sales) is that it helps sales reps to understand their prospects and customers on a personal level. Because social selling encourages engagement and discussion between reps and prospects, they learn more about the people they are selling to.

When you understand your customers, you learn about the different intricate issues that different organizations deal with as they relate to your product. Then, you can position your product as the solution to their exact problems. A better understanding of your customers results in a better sales experience for both the buyer and the sales rep. At its heart, that is why social selling has grown so rapidly over the last decade as social media has emerged.